Frequently Asked Questions - HOME CARE FOR THE ELDERLY/DISABLED
(Click here for Child Care & Pre-school FAQ)

What type of home care is provided?
COI provides in home care for elderly or disabled of all ages to allow people to remain at home as long as possible. We provide both Supportive Home Care and Activities of Daily Living.

Is COI licensed to provide home care services to the elderly or disabled?
Supportive Home Care and Activities of Daily Living are not licensed in Wisconsin. COI has provided services to elderly or disabled for over 25 years.

How is payment for services handled?
A funding source must be determined before service is provided, although the Supportive Home Care/Assistance with Daily Living Coordinator will make an initial assessment visit of approximately one hour at no charge.

Is there a waiting period for services?
Depending upon staff availability, we can begin care as quickly as a few working days after the assessment and client/agency agreement are complete.

What are the current funding sources?
Current funding sources include private pay, IRIS, Care Wisconsin, VA and Green Lake County. COI is willing to bill other agencies or counties provided a contract to pay can be secured.

What does Supportive Home Care include?
Supportive Home Care includes light housekeeping, assistance with errands, transportation to appointments, meal preparation, laundry, and companionship. Exact service to be provided to each client is described on a client/agency agreement form.

What does Activities of Daily Living (ADL) include?
ADL may include help with hygiene, toileting, skin and nail care, special diets, assistance with eating, dressing, mobility, and keeping the bathroom and kitchen clean.

Is there a Registered Nurse on staff?
COI no longer employs an RN. However, we continue to work closely with Public Health, Hospice, and Managed Care Organization's nurses to provide quality wrap-around care for our clients.

What are the qualifications for your staff?
We do background checks on all new hires and re-check annually thereafter. As part of our insurance package, COI is bonded. Most Supportive Home Care workers are certified nursing assistants. COI provides monthly training or in-service opportunities for all staff.

 
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